T E R M S   &

T E R M S & C O N D I T I O N S 

Elissa Poppy Ltd(“we”, “us”, “our”) website (“our site”) and related services are made available to you in accordance with the below Terms & Conditions. Please make sure you read and fully understand our Terms & Conditions before placing any orders or subscribing and/or signing up to our site. You should keep a copy of this page for future reference. Please note that the Terms of Use do not apply to any third-party websites which are linked by the site.

We reserve the right to modify these terms and conditions from time to time without notice to you.

Who we are

Elissa Poppy trading as Elissa Poppy Ltd

Registered at (billing address):

Elissa Poppy Ltd

G13, BTC, Bessemer Drive, Stevenage, SG1 2DX United Kingdom

Our registered VAT number is: GB270577587 

Terms of Access & Intellectual Property Rights

Use of the website and the rights to the design, pictures, logos and content of this website are the exclusive property of Elissa Poppy Ltd.  Elissa Poppy is a trademark of Elissa Poppy Ltdand all intellectual property rights are protected.  You may not copy, reproduce, modify, distribute, publish, display, store, post or transmit (or purport to authorise the same) any part of this site or any of its contents directly or indirectly, without the express permission of Elissa Poppy Ltd.

You agree that in using the Site you will not: 

·     Use the Site or any of its Content (as defined below) for any unlawful purpose or in any way that may lead to the encouragement, procurement or carrying out of any criminal activity

·     Transfer files which contain viruses, trojans or other harmful programs 

·     Use the Site or any of its Content (as defined below) in any way that interrupts, damages, impairs or renders the Site less efficient

·     Use the Site for any purpose other than your personal use 

Rights granted and rights reserved: All content available on the Site but not limited to, text, graphics, logos, button icons, images, audio and video clips, data compilations and software, and the compilation thereof (the "Content") is the property of Elissa Poppy Grainger and/or Squarespace, our affiliates, our partners or our licensors, and may be protected by United Kingdom and international copyright and other similar laws. Your use of the Site and the Content grants no rights to you in relation to our or any third party's intellectual property rights in the Site and the Content. We have endeavoured to trace all copyright holders and gain permission for use of the Content on this Site. 

 Intellectual Property

The contents are the property of Elissa Poppy. Such content includes but is not limited to all photographs, images, illustrations, texts, video clips, drawings, logos, registered trademarks, graphics and other materials appearing on this Site. All rights are reserved worldwide. This Site is intended solely for private, personal and non-commercial use. You may download or re-produce information appearing on this Site solely for personal and non-commercial purposes. With the exception of personal and non-commercial use, you are prohibited from re-producing, publishing, transmitting, disseminating, displaying, erasing, deleting, adding to or modifying in any way whatsoever, creating derivative works from, selling or participating in the sales of any part of this Site. Any other use of the articles contained on this Site, including their reproduction for purposes other than your personal and non-commercial use, modification, dissemination or reproduction without Elissa Poppy’s prior written consent is strictly forbidden.

Emails:Your use of any information or other content contained in emails received from us will be subject to these Terms of Use. Privacy Policy: Any information that you provide about yourself to us will only be used by us in accordance with our Privacy Policy (details of which are available.  

Links within the Site may lead to third party websites which are not under our control. These are intended for your ease of reference and convenience only. We do not control or endorse such websites and are not responsible for their contents. We assume no responsibility for and shall not be liable for any loss or damage which you may suffer by using such websites. You agree that you will not involve us in any dispute between you and any third party in respect of such websites. 

Disclaimer:The Site may contain Content which some users may find offensive, controversial or distasteful, and/or which is only suitable for adults. If you are a parent, it is your responsibility to ensure that the Site and/or its Content is suitable for your child to view. We recommend that under 18s are supervised when accessing the Site. You should not access Content on the Site if you think you may be offended by it. 

We do not accept any liability for damage to your computer system or loss of data that results from your use of the Site and we cannot guarantee that any files that you download are free from viruses, contamination or destructive features. Whilst we use reasonable endeavours to correct any errors or omissions as soon as practicable once they have been brought to our attention, we do not promise that the information on the Site itself will be free from errors or omissions. We do not promise that the Site will be available uninterrupted and in a fully operating condition. Access to the Site or any part of it may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons reasonably beyond our control. 

Compensation: You agree to compensate Elissa Poppy Grainger in full for any loss, damages or costs, including reasonable legal fees, which arise if you breach our or any third party's intellectual property rights in connection with your use of the Site and/or any Content, or which result from your use of software robots, spiders, crawlers or similar data gathering and extraction tools, or from any other action you take that imposes an unreasonable burden or load on our infrastructure. 

General:If you breach the Terms of Use and we take no action against you, we will still be entitled to use our rights and remedies in any other situation where you breach the Terms of Use. If we take legal action against you for any breach of the Terms of Use and a court makes an award in our favour, you will be responsible for all costs allowable by the courts. In addition, you agree to compensate us for any claim or legal proceedings brought against us by any other person as a result of your breach of the Terms of Use. If any part of the Terms of Use is disallowed or found to be ineffective by any court or regulator, the other provisions shall continue to apply. These Terms of Use are not intended to give rights to anyone except you and us. If you wish to take court proceedings against us in respect of our Terms of Use you must do so within the United Kingdom. If you live in England or Wales, the laws of England and Wales shall apply and if you live in Scotland, Scottish law shall apply. 

Changes to Terms of Use:We may make changes to these Terms of Use from time to time, in which case any changes will be published on this page. By continuing to use the Site, you shall be deemed to agree to be bound by those changes and revised terms. 

To make a purchaseon our website you are not required to register. You can proceed to checkout as a visitor should you not wish to open an account. However, to be able to use some of the services and features or to be notified of any promotional offers, discounts and/or special events, you may need to create an account or subscribe to our newsletter. You do not need to create an account to subscribe to our newsletter, but can opt to do so once you have created an account and have signed in. When you register, you are required to provide information about yourself that is true, accurate, current and complete in all respects. Your email address is held securely. You must notify immediately of any breaches in security or unauthorised use of your account. 

Acceptance of your offer

Once you have made your choice and your order has been placed, you will receive an email acknowledging the details of your order. This email is NOT an acceptance of your order, just an acknowledgement that we have received it. Unless you cancel your order, acceptance of your order and completion of the contract between you and Elissa Poppy Ltdwill be completed when we email you to confirm the goods have been dispatched. For the avoidance of doubt, the contract has been concluded in the UK, in the English language and is therefore governed by English law.

We reserve the right not to accept your order in the event that we do not obtain authorisation for payment; that shipping restrictions apply to a particular item; or that the item ordered is out of stock.

We may refuse to process and therefore accept a transaction for any reason, or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any product from the website at any time, whether or not that particular product has been sold out.

Eligibility to Purchase

In order to make purchases through the website, you are requested to provide your personal details. Customers must provide their real name, billing address, shipping address, phone number, e-mail address and other requested information as indicated. Furthermore, when ordering items, you will be required to provide your payment details, and you represent and warrant that the payment details you provide on ordering are both valid and correct. Our site is only available for use to individuals who meet our terms of eligibility and who have been issued with a valid debit/credit card by a bank acceptable to Elissa Poppy Ltd

By making an offer to purchase Elissa Poppy Ltdmerchandise you expressly authorise us to perform credit checks and where we deem necessary, to request additional information from third parties in order to authenticate your identity and validate your credit/debit card details in order to process your order.

Pricing Policy 

The prices are indicated in GBP. The prices of the goods will be as quoted on the website when you confirm your order (when you ‘checkout’) subject to inadvertent technical errors that we will not be liable for.

If you later amend your order, the prices charged will be those applicable to the items at the time that the amended order is confirmed.  Please note that as promotions are offered for limited periods of time, subsequent amendments to your order may mean that certain promotions are no longer offered.

Prices of goods do not include any delivery charges.

Please note that your order may be subject to import duties and taxes over which we have no control as they are levied by your tax and customs office. As the customer and importer of the goods, you will be responsible for these charges. Import duties or tax costs will be invoiced to you directly from the appointed forwarder. We recommend you contact your local customs authority to determine a landed cost price prior to purchase completion. Elissa Poppy Ltd is not responsible for any delays on goods that have been held back as a result of procedures carried out by your local customs authorities.


By Card or PayPal

We accept payment in GBP only.

Payment can be made by Visa, Visa Electron, Visa Debit, Visa Delta, MasterCard, American Express, Maestro debit cards, and via PayPal. Debit and credit card payments are processed via Stripe, a secure payment gateway provider. When you proceed with making your online purchase and you select PayPal as a method of payment you will be transferred to the PayPal site where your transaction will be processed. You do not need a PayPal account and there is no additional cost to you. For more information about PayPal, follow this link www.paypal.com.

Promotion codes & credit notes

Promotion codes are non-transferrable and there are no cash alternatives. If provided, they must be redeemed by the date published. Credit notes are non-cash transferable and must also be used within the allocated period either by emailing and specifying the product(s) you wish to redeem your credit on.

Gift Cards
Elissa PoppyGift Cards are sold subject to the following terms and conditions:

Gift Cards are valid for 12 months from date of purchase.

1.    Gift Cards can be redeemed against all products available on the online shop, via private order, by emailing with the unique verification code and chosen items.

2.    Gift Cards are non-transferable and may not be returned or redeemed for cash.

3.     In order to redeem your Gift Card, the total value of your order must exceed the Gift Card value.

4.     If your order is less than the value of the Gift Card you will be re-issued with a new credit amount which may be used against future orders, within the valid period.

5.     If your order exceeds the value of the Gift Card this can be redeemed to cover the remaining balance. All remaining balances exceeding the value of your gift credit or store credit will be billed via invoice and must be paid by bank transfer, credit or debit card, or PayPal.

6.     If you return products you have purchased using a Gift Card, you will be issued with a replacement Gift Card and this can be redeemed against subsequent orders within the valid period.

7.    Gift Cards will be emailed to the email address provided once the full order has been processed and payment has been taken.

8.    Elissa Poppy is not responsible if a Gift Card is lost, stolen, destroyed or used without permission.

9.  Elissa Poppy reserves the right to cancel a Gift Card if we deem such action necessary.


Elissa Poppyaims to dispatch RTW orders within 48 hours of receipt of payment details – excluding weekends, bank holidays and public holidays. This is subject to credit clearance and availability of stock. Items that are handmade to order require up to 4 weeks to produce. Please check the delivery

information tab on each product for details. Orders including both 'in stock' and 'made to order' or 'pre-order' items will be held until all items are ready for dispatch. If you require your 'in stock' items earlier, please contact us for more information. You may be liable to pay additional shipping charges for orders split over multiple deliveries.

As soon as your order has been posted, you will receive a dispatch confirmation with the tracking number from the delivery company, together with details on how to track your order. Please note that these services might not be available during bank holidays. Also note that the estimated delivery times are to be used as a guide only, Elissa Poppyis not responsible for any delays caused by destination customs clearance processes.

Elissa Poppyinsures each purchase for the time it is in transit only. A signature is required for any goods delivered, at which point responsibility for your purchased goods is passed to you.

Shipping cost information

Shipping costs vary according to the country and service selected, please see the website for more information.

Returns Policy 

1.    Refunds

We want our customers to be fully satisfied with the choice they have made. If for any reason you are not happy with your order, or the delivered product does not match with your specifications, or you find a manufacturing defect you have the right to cancel your order provided you give us a written notice within 7 working days of receipt. This 7day period starts from the date the goods have been signed for. The notice of contract cancellation must be given in writing, stating your full name and order ID as the subject reference to or by post to:

Elissa Poppy Ltd.  G13, BTC, Bessemer Drive, Stevenage, SG1 2DX United Kingdom

We will issue you with a refund for your order excluding shipping costs and customs charges. In return, you must return the product(s) to us in a new and unused condition, with the original label and tags and in the original packaging. Shipping/postage costs to send back goods are charged to the customer. Please ensure that you use a courier or a registered service to send back goods, and for international orders, please mark the goods as 'returned goods' to avoid incurring any unnecessary import duty or customs charges. We suggest that you insure the goods as they are within your care and you are liable for any damages to the goods while in transit back to us. In case of dispute, we also recommend you retain proof of return, such as a postal receipt or consignment note.

Elissa Poppywill contact you within 48 hours (with the exception of weekends and bank holidays) of receipt of the returned goods. A refund (less shipping costs) will be issued subject to the returned goods meeting the conditions listed in the paragraph above. If you have paid via PayPal, any transactional charges that might apply will not be refunded as these charges are levied by PayPal and not Elissa Poppy.

2.    Exchanges

We currently consider exchanges on a case by case basis. We do try to accommodate your exchange requests however this is not always possible, particularly when stock levels are very low. If you would like us to consider an exchange, please email stating your full name and order ID as the subject reference with details of the proposed swap.  Made to measure and custom-made orders are non-refundable.


Please be aware that by agreeing to our Privacy Policy you are authorising our use of “cookies”.

Cookies are data files which are stored on your computer’s hard drive by your web browser, and are necessary in order for your movements to be tracked within websites. Cookies allow us to see the contents of your shopping cart, previous purchases and to deliver content specific to your interests.

Elissa Poppydoes not advertise other brands/labels/organisations on our website, and therefore we do not have third party cookies.

Subscribing to our newsletter

By subscribing to our newsletter; you are granting consent to us retaining some personal data which you provide us with, such as your name, e-mail address and location in order to keep you informed via newsletters and e-mails. We will never share your personal data with third parties without your consent. When you subscribe to our newsletter you are agreeing to us contacting you via e-mail with details on new products, collections, features, sample sales, special offers, contests, events of interest and promotions.

At all times, we will offer you the opportunity to unsubscribe out of any service or update to which you have subscribed, if you change your mind. Any e-mail we send you will contain an easy automated unsubscribe link so that you can opt-out of that particular service. 

We collect information about site traffic, sales and other commercial information which we do not pass onto third parties. 

Accessing and editing and deleting your personal data

If you need to update/edit/delete your personal information, please contact us by email at  info@elissapoppy.comand we will amend your personal details. In line with GDPR regulations in place as of 25th May 2018, you have the right to delete any information from your account at any time. Please note that the right to be forgotten is only applicable to customers with no transaction history and we are unable to fully delete any past transactions and/or contact details associated with the transaction from our system.

Further Information

Our Privacy Policy can be found on the website


Elissa Poppy Ltd online boutique has endeavoured to display its products and colours as accurately as possible. We cannot guarantee that the colour you see on your monitor will be the exact match of the colour of the goods delivered. We undertake to provide as accurate and exact a service as possible; nevertheless, technical, factual and/or printing errors may occur. Elissa Poppy Ltdonline boutique reserves the right to make changes and corrections to the website whenever necessary, without advance warning. Errors will be corrected where discovered and Elissa Poppy Ltdreserves the right to revoke any stated offer and to correct any (technical) errors, inaccuracies or omissions including after an order has been acknowledged and whether or not your PayPal account has been charged. If your PayPal account has been charged for a purchase and your order is cancelled, Elissa Poppy Ltdwill credit your PayPal account in the amount of the charge (less any applicable charges levied by PayPal according to your individual Terms and Conditions).

Governing Law

The Terms & Conditions together with all our policies and procedures are governed by British law and the relevant courts of the United Kingdom will have exclusive jurisdiction.

Elissa Poppy Ltd

G13, BTC, Bessemer Drive, Stevenage SG1 2DX